| Postcode | Delivery Charge |
|---|---|
| PL1 *PL2 *PL3*PL4*PL5*PL6*PL7*PL8*PL9* | Free |
| PL11*, PL12*, PL21* | £15 |
| PL10*, PL20*, TQ10 | £35 |
| PL14*, PL17* | £45 |
| PL15*, TQ7*, TQ8*, TQ11*, TQ9* | £50 |
| TQ1 *, TQ2*, TQ3*, TQ4*, TQ6*, PL23*, PL24*, PL22 | £60 |
| PL26*, PL25*, TQ12*, TQ13*, TQ14* | £65 |
Delivery Policy
We will make every reasonable effort to meet the delivery dates specified at the beginning of your order, but please note that these dates are estimates and should be viewed as such. We provide these dates in good faith and based on information given to us by our suppliers. Delays in special orders may occur due to circumstances beyond our suppliers’ control.
Our company cannot accept liability for any losses or inconvenience resulting from delivery delays.
Delivery of Goods
If a delivery charge is applicable and stated at checkout, any changes to the delivery address may result in additional charges.
We use our own transport or a chosen carrier for delivery, depending on the nature of the products ordered and the delivery area.
It is your responsibility to ensure adequate and safe access to your preferred delivery room. You must provide a clear passage free of vulnerable items, such as floor lamps, occasional furniture, pictures, or any other removable items that may hinder the delivery process. If our operatives consider the delivery access to be unsafe or unsuitable, they may decide, at their discretion, to leave the goods in a suitable safe area of your property or postpone the delivery until another time. No refunds will be given on goods that cannot be delivered to room of choice due to access restrictions, it is the customers liability to ensure that the access is adequate for the goods to fit through. Please note that additional delivery charges may apply if delivery is rescheduled under these circumstances.
If you are unavailable at the time of attempted delivery, a card will be left advising you of the attempted delivery. Please contact us or our delivery contractor within 24 hours to reschedule a delivery. A new delivery date can be arranged, but you will be responsible for the redelivery charges, which will be at a minimum of £35 depending on the nature of the products ordered and the delivery area.
If we do not hear from you within this time frame, the goods are likely to be returned to us, and charges will apply.
Please note that time is not of the essence in these terms and conditions. We cannot be held responsible for any loss or damage resulting from any reasonable delay due to unforeseen circumstances beyond our control or reasonable rescheduling of delivery.
Damaged or Faulty Goods
Please carefully inspect all items and packages upon delivery. If any of the boxes or packaging show signs of damage, we recommend that you open the package and check the products inside before signing for the delivery. If you find that any items are damaged upon delivery, please refuse the delivery and sign for the goods as “Damaged”. Within 24 hours, please contact our customer support team, who will be happy to rectify the issue as soon as possible. If you do not refuse the delivery or sign for it as “damaged,” this may jeopardize any claim for damaged goods.
Please do not refuse delivery for any reason other than damage or defects, as your item may not be eligible for return (please refer to the special/bespoke orders section), and you may be responsible for the redelivery charge.
All of our products come with a minimum 12-month manufacturer guarantee from the delivery date. If you believe that your item is defective and wish to make a claim, please email us your complaint along with photographs of the fault.
If the fault cannot be determined from the photographs, we may require inspection of the goods by a recognized third-party inspection company, such as HomeServe, Ecomaster, or FIRA. We will require a fully refundable deposit of £60 if the product is found to be faulty.
Unauthorized repairs or modifications should not be made to the goods.
Any damage sustained to a customer’s property during delivery must be noted on the delivery operative’s delivery advice note.
We do not accept liability for any claims or losses resulting from goods that have been misused or assembled by you or any third party.